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A teen girl was subjected to verbal abuse as a local ice cream shop struggled to follow social-distancing protocols while keeping up with unexpected demand.
“I thought I had a pretty good plan, everything was going well, the people were ordering online at least an hour ahead,” said Mark Lawrence, owner of “Polar Cave Ice Cream Parlour” in Mashpee, Massachusetts.
However the store ultimately became unable to provide the ice cream fast enough to meet the steady stream of customers.
“People start to get very agitated. We were only doing curbside pick up, so you have to sit in your car in the parking lot. Some people would get out of their car… and it was like, ‘No, get back in your car, or don’t have ice cream.'”
And that’s when customers became unruly, Lawrence told CNN.
“The wheels fell off the bus because we couldn’t produce that much product to get out the door in a timely enough fashion,” he said.
“It was like you let caged animals out of their cage after being in it for seven to eight weeks and then they took it on the easiest prey, they took it all out on this poor 17-year-old girl,” Lawrence added.
The unpleasant experience ultimately led to the teen resigning 20 minutes after her shift.
“F-bombs were flying like snowflakes… we shouldn’t call anybody some of the words that were used,” Lawrence said.
After closing up shop following the incidents, Polar Cave has since reopened, this time with overwhelming success.
“Saturday was a whole new ball game. It was wonderful. People ordered, they came when they were supposed to come,” he said.
